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Frequently Asked Questions

Find answers to our most frequently asked questions below.
  • DreamJellie pillows are designed for kids ages 4+. But zero judgment if you order an extra for yourself. That squish is irresistible!

    DreamJellie pillows are not intended for infants or toddlers 3 years of age or younger. Always follow pediatric safe sleep guidelines.

  • Yes, DreamJellie pillows and JellieSkinz pillowcases are safe for kids. They're CPSIA certified and made with OEKO-TEX® certified, hypoallergenic materials, meaning they meet U.S. federal safety standards for children's products and are independently tested to be free from lead, phthalates, and other harmful substances.

  • Every DreamJellie pillow and JellieSkinz pillowcase is individually sewn in the United States using the highest quality, child-safe materials.

DreamJellie Pillow

  • The DreamJellie pillow is made of premium 100% natural Talalay latex. It's highly breathable, durable, hypoallergenic and naturally resistant to dust mites and mold. It also provides that irresistibly squishy feel kids love.

  • All-natural Talalay latex may have a mild, sweet, or vanilla-like scent when new. This comes from the natural rubber sap used in production. The scent is completely non-toxic, child-safe, and harmless. It will fade over time.

  • Yes. The Talalay latex used in the DreamJellie pillow is naturally hypoallergenic and resists dust mites, mold, and mildew without added chemicals—making it a great choice for children with allergies or sensitivities.

  • It's easy to take care of your DreamJellie pillow! 

    • Spot clean pillow with mild soap and water
    • Air dry in room temperature, away from light or heat
    • Never machine wash or place in the dryer
  • DreamJellie pillows are thoughtfully designed and formulated to produce the appropriate foam density for children. They offer the right balance of support and pressure relief to promote restful sleep. Their soft, squishy feel and the vibrant colors of the JellieSkinz pillowcases also make bedtime more fun and comforting

  • The DreamJellie Pillow is made of premium 100% natural Talalay latex. It's highly breathable, durable, pressure-relieving, and provides that irresistibly squishy feel kids love. It's also hypoallergenic and naturally resistant to dust mites and mold.

JellieSkinz Pillowcases

  • JellieSkinz are ultra-soft, collectible pillowcases for kids, designed to fit the DreamJellie Pillow perfectly. Made from 95% TENCEL™ Modal and 5% Spandex, they're gentle on sensitive skin and hair, naturally cool, and moisture-wicking. With vibrant colors and playful designs, they can coordinate with any existing bedroom decor, and make bedtime something kids actually get excited about.

  • JellieSkinz pillowcases are made from 95% TENCEL™ Modal and 5% Spandex, using OEKO-TEX® certified materials. They're hypoallergenic and gentle on sensitive skin and hair.

  • TENCEL™ Modal fibers are regenerated cellulosic fibers made from responsibly sourced wood, a renewable material, in an innovative production process. The fibers help to retain the softness of fabrics even after repeated washing and support a natural dry feeling through effective moisture control.

    TENCEL™ products are certified to OEKO-TEX® STANDARD 100 class I, under the strictest testing requirements. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances. 

    TENCEL™ fiber production has been certified to comply with modern quality, environmental, health and safety standards in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.


    The wood used as raw material for all TENCEL™ Lyocell and Modal fibers is sourced from controlled or certified origins meeting FSC® or PEFC standards following the stringent guidelines of the Lenzing Wood and Pulp Policy.

  • Simply unzip the hidden zipper, slip the JellieSkinz pillowcase over the DreamJellie pillow, and zip it closed. Ensure the fit is snug and adjust any wrinkles. Easy on, easy off.

    For the best-looking pillow, we recommend aligning the seam of your DreamJellie pillow (the side with the DreamJellie logo tag) with the zipper side of your JellieSkinz. Line up the seams, then gently wriggle the pillow into place and zip it closed. A little wiggle is all it takes!

  • We do not recommend use with a standard pillow.  JellieSkinz are specifically designed to fit the DreamJellie Pillow and its unique shape and rounded corners for the best fit and feel.

  • Yes, JellieSkinz are machine washable and designed to stay soft and vibrant wash after wash. For best results:

    • Remove from DreamJellie pillow
    • Turn inside out before washing
    • Machine wash on cold, gentle cycle with like colors
    • Tumble dry low

Orders and Shipping

  • No. Currently we only offer shipping to the US. We plan to offer shipping to Canada very soon. Please sign up for our email list to stay informed of when we will be available in Canada.

  • DreamJellie offers standard ground shipping for all our products in the continental USA. Orders shipped through ground usually take between 3-7 business days to deliver once processed. Customers may choose an expedited shipping service for additional fees. Orders shipping to Hawaii or Alaska will incur an additional shipping fee.

    Promotional free shipping is available only for orders shipping to the continental US (excludes Hawaii and Alaska). 

    While we currently only offer shipping to customers located in the US, we expect to offer shipping to Canada soon!

    Please refer to our Shipping & Returns page for more information, or send us an email at help@dreamjellie.com.

  • Instructions for tracking your order will be included in an order confirmation email once your order ships.

Returns and Exchanges

  • Return and Refund Policy

    We want your child to love their pillow—but if it’s not the perfect fit, we make returns simple. We suggest you sleep on your new pillow for at least two weeks before deciding if it isn’t right for your child. You have 30 days from the date of delivery to return your DreamJellie pillow for a refund. DreamJellie reserves the right to limit or reject returns when we suspect policy abuse or fraudulent behavior.

    For additional information about how to apply for a return/exchange or refund please review our return page here.

  • For any questions about your DreamJellie products, order or general inquiries, please contact help@dreamjellie.com.